The Art of Customer Service

Creative content to entertain and educate
Client: 
Harambee Youth Employment Accelerator
Brief: 
Create a series of entertaining and memorable videos to educate young work-seekers around customer service and expectations with the retail and hospitality industry. Fun but mindful of the world of work and professionalism required.
Delivery: 
A series of videos from concept to delivery each treated with a different genre - a music video, a news bulletin and gladiator-style game show.
Impact: 
The videos were used to introduce training courses in an online learning lab and improved user engagement and course take-up. They were also used over a number of years during training of retail and hospitality cohorts ahead of placement opportunities.

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